HOW REBOUND HELPED ACME CORP SCALE TO 10K CALLS/DAY
Discover how Acme Corp transformed their outbound sales process with REBOUND
COMPANY OVERVIEW
- Company: Acme Corp
- Industry: B2B SaaS
- Team Size: 50 sales representatives
- Challenge: Scaling outbound sales without proportionally increasing headcount
THE CHALLENGE
Acme Corp, a fast-growing B2B SaaS company, faced a common scaling problem. Their sales team was manually making 500-800 calls per day, but they needed to reach 10,000+ prospects daily to meet their aggressive growth targets. Hiring enough sales reps to achieve this would have been prohibitively expensive and operationally complex.
The company tried various solutions including offshore call centers and automated dialers, but encountered issues with quality, consistency, and cultural fit. They needed a solution that could scale massively while maintaining their brand voice and qualification standards.
THE SOLUTION
Acme Corp partnered with REBOUND to implement an AI-powered voice calling system that would:
- Handle initial prospect outreach and qualification
- Book meetings with qualified leads directly into sales reps' calendars
- Gather key information about prospect needs and timeline
- Route hot leads to human sales reps for immediate follow-up
IMPLEMENTATION TIMELINE
WEEK 1-2: SETUP AND TRAINING
The REBOUND team worked with Acme Corp to develop conversation scripts, integrate with their CRM, and train voice agents on their product and target audience.
WEEK 3: PILOT PROGRAM
Started with 100 calls per day to test and refine the approach. Made adjustments based on initial feedback and performance data.
WEEK 4-6: GRADUAL SCALE-UP
Increased call volume incrementally: 500 calls/day → 2,000 calls/day → 5,000 calls/day, monitoring quality and conversion rates at each stage.
WEEK 7+: FULL SCALE
Reached target of 10,000+ calls per day with consistent quality and performance metrics.
THE RESULTS
KEY SUCCESS FACTORS
1. Tight CRM Integration: Real-time data sync ensured sales reps always had the latest information.
2. Continuous Optimization: Weekly reviews of call recordings and performance metrics led to constant improvements.
3. Smart Routing: AI identified high-intent prospects and immediately connected them with human sales reps.
4. Personalization at Scale: Dynamic script elements adjusted based on prospect data, making each call feel custom.
TESTIMONIAL
"REBOUND transformed our sales operation. We went from manually grinding through hundreds of calls to intelligently reaching thousands of prospects daily. The quality of meetings booked by the AI agents is actually higher than our previous manual process because the AI is more consistent and never has an off day."
— SARAH JOHNSON, VP OF SALES, ACME CORP
LESSONS LEARNED
The Acme Corp case demonstrates that with the right implementation, voice AI can scale sales operations dramatically while actually improving quality. The keys to success were starting with clear goals, integrating tightly with existing systems, and continuously optimizing based on data.
Want similar results for your company?
Contact our team to discuss how REBOUND can help you scale your outbound sales operations efficiently and effectively.