INTRODUCING ADVANCED SENTIMENT ANALYSIS
New AI-powered sentiment analysis helps you understand customer emotions in real-time
We're excited to announce the launch of our Advanced Sentiment Analysis feature, a game-changing addition to the REBOUND platform that gives you unprecedented insight into customer emotions during voice conversations.
WHAT IS SENTIMENT ANALYSIS?
Sentiment analysis uses natural language processing and machine learning to detect emotional tones in conversations. Our new system analyzes voice patterns, word choice, and conversation flow to determine whether a customer is positive, neutral, negative, frustrated, excited, or uncertain.
KEY FEATURES
REAL-TIME EMOTION DETECTION
Our AI analyzes sentiment in real-time during calls, allowing voice agents to adapt their approach mid-conversation. If a prospect shows signs of frustration, the system can automatically adjust the tone or escalate to a human agent.
CONVERSATION FLOW ANALYSIS
Track how sentiment changes throughout a conversation. See exactly when prospects become more engaged or when they start to disengage, helping you optimize your scripts and conversation strategies.
COMPREHENSIVE DASHBOARD
View sentiment metrics across all your calls with our new analytics dashboard. Filter by campaign, time period, or individual agent to identify patterns and opportunities for improvement.
AUTOMATIC ESCALATION TRIGGERS
Set up rules to automatically route calls to human agents based on sentiment thresholds. For example, immediately connect highly positive prospects to your sales team to capitalize on their interest.
USE CASES
SALES OPTIMIZATION
Identify which parts of your pitch resonate best with prospects by tracking sentiment changes during key message delivery.
CUSTOMER SERVICE
Detect frustrated customers early and route them to experienced support agents before issues escalate.
SURVEY ANALYSIS
Go beyond numerical ratings to understand the emotional context behind customer feedback.
QUALITY ASSURANCE
Automatically flag calls with negative sentiment patterns for review and coaching opportunities.
HOW IT WORKS
Our sentiment analysis engine combines multiple AI technologies:
- Speech-to-Text Transcription: Converts voice to text with 98% accuracy
- Natural Language Processing: Analyzes word choice, sentence structure, and linguistic patterns
- Acoustic Analysis: Evaluates voice tone, pitch, and speaking pace
- Context Understanding: Considers the full conversation history for accurate sentiment detection
- Machine Learning: Continuously improves accuracy based on millions of analyzed conversations
EARLY RESULTS
Beta customers using Advanced Sentiment Analysis have reported impressive results:
GETTING STARTED
Advanced Sentiment Analysis is now available to all REBOUND customers. To enable it:
- Log into your REBOUND dashboard
- Navigate to Settings → Features
- Toggle on "Advanced Sentiment Analysis"
- Configure your escalation rules and dashboard preferences
- Start analyzing sentiment in your next campaign
PRICING
Advanced Sentiment Analysis is included in our Professional and Enterprise plans at no additional cost. Customers on our Basic plan can add it for just $99/month.
WHAT'S NEXT?
This is just the beginning. We're already working on the next generation of sentiment analysis features, including:
- Multi-language sentiment detection
- Predictive analytics based on historical sentiment patterns
- Industry-specific sentiment models
- Integration with popular CRM and analytics platforms
Ready to understand your customers better?
Enable Advanced Sentiment Analysis today and start making data-driven decisions based on real emotional insights.